Return and Refund Policy
shreejeeflowers.in
At shreejeeflowers.in, we take pride in delivering fresh flowers and high-quality gift items. Due to the perishable and personalized nature of our products, we do not accept returns on any purchases.
No Return Policy
All sales are final. We do not accept returns or exchanges for:
- Fresh flowers and floral arrangements
- Perishable goods (e.g., fruit baskets, plants)
- Gift items (e.g., customized hampers, balloons, cakes, and other add-ons)
Damaged or Incorrect Orders
If your order arrives damaged or is not as described, please contact us within 24 hours of delivery. Include your order number and photos of the received item(s). We will assess the issue and, if appropriate, offer a replacement or store credit at our discretion.
Refund Policy –
At shreejeeflowers.in, we strive to deliver fresh, beautiful flowers that exceed your expectations. However, we understand that issues can sometimes occur. Please review our refund policy below:
1. Refund Eligibility
Refunds may be issued under the following circumstances:
- The flowers arrived damaged or wilted.
- The order was incorrect (e.g., wrong arrangement, wrong delivery date).
- The order was not delivered (e.g., due to a delivery failure caused by us).
To be eligible for a refund, you must contact us within 24 hours of delivery and provide:
- Your order number.
- A photo of the product received (in case of damage or wrong items).
2. Non-Refundable Situations
We do not offer refunds in the following situations:
- The recipient was unavailable to receive the delivery after multiple attempts.
- An incorrect or incomplete delivery address was provided.
- Subjective dissatisfaction (e.g., “not as expected”) when the item matches the product description.
- Orders cancelled less than 24 hours before the scheduled delivery time.
3. Substitutions
Due to seasonal availability, substitutions may be made while maintaining the overall style and value of the arrangement. Refunds will not be issued for approved or necessary substitutions.
4. Refund Processing
Approved refunds will be processed to your original payment method within 5–7 business days. We will notify you once the refund has been issued.
5. Contact Us
If you have concerns about your order, please contact our customer service team at:
- Email: shreejeeflowers@gmail.com
- Phone: +919401110099
- Hours: 9:00hrs-21.00hrs
We’re committed to making it right!
